Enabled payment methods and description of the payment process
Payment for products on our online store can be made in one of the following ways: payment with cards – VISA, Maestro or MasterCard that support payment over the Internet, by paying the courier when picking up the shipment. Payment by cards is realized in cooperation with AllSecure doo and UniCredit Bank Belgrade and is done in a secure and certified way through the AllSecure Payment Gateway, by simply entering data from the payment card.
After entering the card data and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available for another purpose.
*refers to Serbia
Check with the card-issuing bank to see if your card supports online payments.
Data protection when paying by cards
When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using the SSL protocol, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. Data security at the time of purchase is guaranteed by the payment card processor. At no time is the payment card information available to the merchant.
3D Secure protection for all merchants and customers – AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in 3D-Secure protection, guaranteeing customers the security of their purchases. Customer payment card numbers are not stored on the merchant’s system and the registration itself is protected by SSL data encryption.
PCI DSS Standards – AllSecure Payment Gateway is constantly complying with all the requirements of card organizations in order to increase the level of security of merchants and customers. From 2005 until today, without interruption, the system has been certified as PCI-DSS Level 1, which is the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures when processing, storing, and transmitting sensitive card data. PCI Standards protect sensitive cardholder data during the entire payment process: from the moment of entering data at the merchant’s point of sale, during communications between the merchant and relevant banks and card organizations, as well as the subsequent storage of this data.
Refund
In the case of a refund to a customer who has previously paid for one of the payment cards, in part or in full, and regardless of the reason for the refund, the refund is made exclusively through the same VISA, Maestro, or MasterCard card used for payment. This means that our bank will, at our request, refund the funds to the cardholder’s account.
Currency conversion
Please note that all payments will be effected in the Serbian currency – dinar (RSD). If the payment is done using foreign issuers payment cards, the total amount of the transaction will be converted into bank settlement currency, according to the current exchange rate of the Serbian National Bank. Once when the transaction is settled the already converted amount will be converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website.
